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Who we are
We are a team of pros that will take the service level of your company to new heights. Every teammate believes that exceptional service drives a company’s success, and that is what we provide.
Whether you are a start-up ready to disrupt the market or a business to grow sustainably, we are prepared to meet your needs. A dedicated team will smoothly penetrate your company operations and complement the strengths your service demonstrates or develop new elements of your service system to improve overall customer experience. Our ultimate goal is to help you achieve your business targets by performing the service operations you need.
Customer Support Outsourcing
Grow your business when you need it with a team of our customer support representatives that know your products and services inside-out. Get a cost-efficient solution to your business task that will boost your growth like never before.
Customer Relations Design
If you feel like your customer service system needs a makeover or are about to launch a new service channel you’ve never worked with before, or you feel like you want to do more for your clients but do not know where to start – we are here to help. Our service design consultants will help you figure out what to improve and emphasize what’s already awesome.
Back Office Support
Trust your routine, like data entry, photo editing, labeling to detail-oriented professionals. They understand that every small detail is essential when it comes to excellent service.
Technical Support Outsourcing
Provide your clients with a 24/7 operating help-desk with in-depth knowledge of your software or application. No issue will be left unresolved with our technical support team.
Our process
1
Discuss the details of your project with a manager who will fully control and implement it with you
2
Receive the cost of your project and approve the project roadmap
3
Participate in the selection of the team for your project
4
Watch the crew learn to service your customers
5
Enjoy the smooth project launch and successful integration into your business processes
Why choose us
It is not easy to trust someone outside your company to take care of your clients. We understand the gravity of the decision you make and want to work with you, so you never regret you chose us or else, can not imagine your business growth without us.
You choose us not to hire or train a team to work with your clients; you choose us to start working with your clients; the sooner, the better. That is why we will not charge you for onboarding and training – we think it is our responsibility to get everything and everyone ready to work like you expect us to.
Keeping in mind that you need a cost-effective solution, we need first to learn more about what you are trying to accomplish. Once we have everything necessary, we will be ready to offer the maximum within the budget you have.
If you decide that we can help with more processes or need a bigger team to achieve your goals, we can arrange the changes quickly and easily to have everything up and running in no time.
We realize that it is your business you trust us to handle. That is why we are even happier to engage you in every step of our cooperation process to ensure that you are as excited as your customers are after working with our team. If you’d instead focus on results – no problem, tell us what and when you need to know, and we will make sure you do.
Our team works with both. Whether you need phone support, assistance in chat, social media, or in-app, we are ready to help you. Use one channel, or a couple of them or all of them in an omnichannel support system – our service quality will remain spotless.
Pros on our team have been working with clients from different businesses for years. They all are aware of the latest service trends and general customer expectations. We will happily share all these insights with you in addition to the metrics you track to make your business outstanding to your clients.
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Free onboarding and training
You choose us not to hire or train a team to work with your clients; you choose us to start working with your clients; the sooner, the better. That is why we will not charge you for onboarding and training – we think it is our responsibility to get everything and everyone ready to work like you expect us to.
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Flexible pricing
Keeping in mind that you need a cost-effective solution, we need first to learn more about what you are trying to accomplish. Once we have everything necessary, we will be ready to offer the maximum within the budget you have.
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Easily scalable
If you decide that we can help with more processes or need a bigger team to achieve your goals, we can arrange the changes quickly and easily to have everything up and running in no time.
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Transparent cooperation
We realize that it is your business you trust us to handle. That is why we are even happier to engage you in every step of our cooperation process to ensure that you are as excited as your customers are after working with our team. If you’d instead focus on results – no problem, tell us what and when you need to know, and we will make sure you do.
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Omnichannel and multichannel services
Our team works with both. Whether you need phone support, assistance in chat, social media, or in-app, we are ready to help you. Use one channel, or a couple of them or all of them in an omnichannel support system – our service quality will remain spotless.
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Extensive feedback on your product or service
Pros on our team have been working with clients from different businesses for years. They all are aware of the latest service trends and general customer expectations. We will happily share all these insights with you in addition to the metrics you track to make your business outstanding to your clients.